Right of withdrawal

Information about the right of withdrawal from a distance contract

As a consumer, you have the right to withdraw from the Sales Agreement in the Online Store without any reason within 14 day. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail). You can send the statement, for example:
- in writing to the following address: PRO-MILL S.C., ul. Portowa 1f, 85-757 Bydgoszcz;
- in electronic form via e-mail to the following address: [email protected];

An exemplary model withdrawal form is included in Annex 2 to the Consumer Rights Act and additionally constitutes an annex to the Online Store regulations. You can use the model withdrawal form, but it is not obligatory.

To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we are informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.

If you have received the purchased item, please send it back or give it to us to the following address: PRO-MILL S.C., ul. Portowa 1f, 85-757 Bydgoszcz, immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.

The provisions regarding the consumer contained in this communication shall apply from 1 January 2021 and for contracts concluded from that date also to the buyer who is a natural person concluding a contract directly related to his business, if the content of this contract shows that he does not have this person of a professional nature, resulting in particular from the subject of the business activity performed by him, made available on the basis of the provisions on the Central Register and Information on Economic Activity.